Shipping policy
Last Updated: August 30, 2026
At RAINELLE, we aim to provide a simple, reliable, and transparent delivery experience. Please review our shipping information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next available business day.
During periods of high demand, promotional events, or holidays, processing may take slightly longer than usual.
Estimated Delivery Time
After your order has been processed and dispatched, estimated delivery is generally:
Standard Shipping: 7–15 business days
Delivery times are estimates and may vary due to carrier operations, customs processing, weather conditions, public holidays, peak-season demand, or other circumstances outside our reasonable control.
Shipping Costs
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
Any free-shipping promotions or minimum-order thresholds will be displayed on our website or at checkout.
Duties & Import Fees
Where applicable, duties and import-related charges are covered as part of our shipping arrangement.
Customers should not normally be required to pay additional import duties upon delivery.
Order Tracking
Once your order has been dispatched, tracking information will be sent to the email address provided during checkout.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
If you notice an error in your shipping address, please contact us as soon as possible at kokolarejhova@gmail.com.
We cannot guarantee that an address can be changed once an order has been processed or dispatched.
RAINELLE is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Delayed or Lost Packages
Occasionally, shipments may experience delays due to carrier disruptions, customs processing, severe weather, peak-season demand, or other circumstances beyond our control.
If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us so we can assist with the shipment.
Delivered but Not Received
If tracking shows that your order has been delivered but you cannot locate it, please check around your property and with household members, neighbours, or the carrier first.
If the package still cannot be located, please contact us and we will assist with investigating the delivery.
Multiple Packages
Orders containing multiple products may occasionally be shipped separately. If this happens, you may receive more than one tracking number, and the packages may arrive on different days.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
RAINELLE
Email: kokolarejhova@gmail.com
Our customer service team will be happy to assist you.